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DHS Form 7001, Request for Case Assistance: Revised

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) recently updated the DHS Form 7001, Request for Case Assistance in an effort to simplify the case assistance process. The revised form provides the ability to submit one… Read More
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Changes in USCIS Applican…

Changes in USCIS Applicant Support Services

On February 14, 2019, the CIS Ombudsman Office held a teleconference pertaining to changes in the USCIS applicant support services. The initiative to change the way USCIS provides support services to applicants is called the Information Services Mode… Read More
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USCIS Contact Centers, In…

USCIS Contact Centers, Infopass, and myUSCIS Updates

On February 14, 2019, the CIS Ombudsman Staff, Carrie Anderson and Allison Posner, held a teleconference regarding changes in the USCIS applicant support services. There have been updates to the USCIS Contact Centers, the InfoPass system, and the myU… Read More
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