USCIS InfoPass Scheduling Process Changes

Last year, USCIS implemented a new pilot program in Hartford CT, El Paso TX, Jacksonville FL, Sacramento CA, and San Francisco CA field offices that eliminated self-scheduling of InfoPass appointments online. This program is called the Information Services Modernization Program. Instead of online scheduling, under this new program, InfoPass appointments are scheduled by contacting the USCIS Contact Center. The purpose of this program is to make sure that InfoPass appointments are only being made for emergencies and document services, and not services that could be easily provided by the Customer Service Hotline. This increases the agency's efficiency and decreases the number of unnecessary appointments.

In October 2018, USCIS announced that the Information Services Modernization Program will be expanded to encompass every field office by the end of fiscal year 2019. The program was expanded to the Detroit Field Office and field offices in the Los Angeles District first, in November. Then, it expanded to field offices in Newark, the Great Lakes, and San Jose in the first quarter of the 2019 fiscal year. Every remaining field office in the United States will follow by the end of this fiscal year.

AILA released a practice alert regarding these changes to the InfoPass scheduling process and reminds members to ensure that they follow the new program rules. On February 14, 2019, there will be a teleconference with a Citizenship and Immigration Services Ombudsman about USCIS Applicant Support Services. AILA will post minutes from the teleconference and keep members updated about the new system.

For More Information:

Visit this link to make an InfoPass appointment for an emergency or document service.

This blog post does not serve as legal advice and does not establish any client-attorney privilege. If you have any questions, please do not hesitate to contact our legal team directly.

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This information comes from a news release from the American Immigration Lawyers Association (AILA Doc. No. 18020500).